The Standard of Excellence

 

QUEST Performance Review Systems

 

Island Consulting has developed the QUEST Performance Review System.  It was specifically designed for use by probation departments.  QUEST is based on current best practices in the fields of performance evaluation, leadership, organizational development and succession planning. 

 

Commit to excellence.

 

Performance management starts with the Performance Evaluation.  It is the map used during the process of creating a work environment in which the employee is empowered to perform to the best of his or her abilities. 

 

Effective performance management systems prepare employees to succeed so that the organization's Mission, Vision and Values can be fulfilled. 

 

 Make success simple.

 

The concept of Performance Management is based on the "facilitation model" of leadership.  Our job is to make success simple and possible.  When people have a clear vision of what your organizational standards are, are trained to competently meet those standards, and are supported with feedback regarding performance, they can perform to the best of thier abilities.  

 

Create a map.

 

Your goal is bigger than just meeting minimum standards.  You want to create public value, provide meaningful leadership, and create better lives for those you serve.  Utilizing an effective Performance Evaluation System, based on current best practices and research will insure that your organization's membership is on the same page.  Part of strategic planning is clarifying your mission, thus the mission of those you supervise.  Performance Evaluations need to present clear, attainable goals for staff.  The QUEST System was designed to specifically meet your needs.

 

Set the course.

 

To meet the specific needs of your organization, Island Consulting will:

 

  -Facilitate a self assessment;

  -Create Employee Performance Planning Standards;

  -Create Job Performance Competency Standards;

  -Apply your department's specific needs to the QUEST Performance Review System;

  -Provide a Performance Management Handbook; and

  -Create a Core Competency Training Matrix . 

 

Set sail.

 

The performance management system we design and implement for your organization will:

 

1.  Facilitate a two-way dialogue between management and employees regarding individual performance. 

 

2.  On-going communication between supervisors and line staff will be strengthened, thus promoting the employees growth and development.

 

3.  Create specific development goals and design a specific action plan for achieving these goals.  Having established goals strengthens motivation and production.

 

4.  Communicate clear expectations in alignment with the your organization's Mission, Vision, and Values.

 

5.  Support Core Competency performance through training.